About
- - Zig Kwande Leadership
Zig Kwande: Empowering Financial Health
Zig Kwande is a leading 100% black-owned, Level 1 B-BBEE compliant debt collection and revenue enhancement agency. We partner with businesses and organizations to optimize their financial performance through innovative solutions and ethical practices. Our expertise spans call center setup, data enrichment, legal collections, and more.
- Client Success
- Debt Recovery
- Revenue Growth
We are committed to providing exceptional service, leveraging cutting-edge technology, and building lasting partnerships with our clients. Our goal is to empower businesses to reclaim outstanding payments and improve their overall financial health.
Experience the Zig Kwande Advantage
Partnering with Zig Kwande offers a range of benefits designed to streamline your debt recovery processes, improve cash flow, and enhance your overall financial well-being. We provide tailored solutions to meet your specific needs, ensuring maximum efficiency and effectiveness.
01
Maximize Revenue
Increased Cash Flow
Reclaim outstanding payments and improve your bottom line with our efficient and effective debt recovery strategies.
02
Minimize Losses
Reduced Bad Debt
Reduce the impact of bad debt on your financial health through proactive and strategic debt management.
03
Streamlined Processes
Improved Efficiency
Streamline your debt collection processes with our advanced technology and expert support.
04
Tailored Solutions
Expert Guidance
Benefit from our team's extensive experience and expertise in debt recovery and revenue enhancement.
05
Ethical Practices
B-BBEE Compliance
Partner with a 100% black-owned, Level 1 B-BBEE compliant company, ensuring a seamless and compliant process.
Experienced Leaders, Dedicated Professionals
Kamlan Moodley
Chief Operating Officer
Kamlan joined Zig Kwande in 2018 after, previously, working for Transaction Capital Recoveries (where he fulfilled various roles). As the COO, he is primarily involved with the day to day management of the company.
Kamlan has fulfilled various roles in his career, and this includes heading up the Credit Health e-commerce business where he tripled profits within a 24-month period. He also worked in the Transaction Capital group of companies and was part of the debt buying team that purchased various mandates from Banks, Retailers and related parties totalling over R3.bn in assets.
Kamlan obtained public sector experience in the National Development Agency as well as the South African Revenue Services where he was awarded the Commissioner award on several occasions. He has an MBA from the Henley Business School which is an affiliate of the University of Reading.
Machiel Gouws
Special Projects
Machiel Gouws joined Zig Kwande in 2024 as a Project manager. With over 20 years’ experience in the collections and financial services industries, he brings a wealth of knowledge and skills to the Company. He has fulfilled roles in every facet of the industry including support, customer care, client relationship management and call centre management.
With a passion for data and numbers, Machiel has leveraged his skills to provide analytics and management information reports that add value to the debt collections value chain. His advanced knowledge of the debt sale process, including the management of the portfolio after sale, allows him to provide valuable insight and experience to any distressed debt portfolio. He takes pride in building and maintaining relationships throughout the industry as these are key to any successful business.
Excellent Jordan
Operations Manager
Call Center Manager with over 18 years of experience in customer service. His focus has always been on driving results through customer loyalty and operational excellence.
He has a proven track record of transforming call centers into customer-centric hubs. Excellent’s background in debt recovery, learning and development, quality assurance and customer service has equipped him with a unique perspective on how to align call center operations with broader business goals. He excels in developing strategies that increase customer retention and decrease book debt value. By implementing data-driven decision-making and customer feedback loops, he has consistently improved service levels and customer satisfaction.
His leadership style emphasizes accountability and motivation, which has led to significant improvements in team performance and productivity. Under Excellent’s direction, his teams have consistently surpassed targets, achieving notable reductions and increasing first-call resolution rates.
He is committed to fostering a supportive and inclusive work environment where each team member can thrive and contribute to the collective success rates.
Lerato Mogane
Call Centre Supervisor
Lerato has 9 years experience in the debt recovery industry inclusive of Retail, Customer service and Banking. She has been awarded with numerous accolades for top performance throughout her tenure.
She prides herself in assisting customers to manage their financial well-being and enjoys finding solutions for over indebted consumers.
Lerato continues to be an integral part of the collections centre and has the ability to collect on any mandate which makes he invaluable to any debt recovery team.
Machiel Gouws
Special Projects
Special Projects
Machiel Gouws joined Zig Kwande in 2024 as a Project manager. With over 20 years’ experience in the collections and financial services industries, he brings a wealth of knowledge and skills to the Company. He has fulfilled roles in every facet of the industry including support, customer care, client relationship management and call centre management.
With a passion for data and numbers, Machiel has leveraged his skills to provide analytics and management information reports that add value to the debt collections value chain. His advanced knowledge of the debt sale process, including the management of the portfolio after sale, allows him to provide valuable insight and experience to any distressed debt portfolio. He takes pride in building and maintaining relationships throughout the industry as these are key to any successful business.
Kamlan Moodley
Chief Operating Officer
Chief Operating Officer
Kamlan joined Zig Kwande in 2018 after, previously, working for Transaction Capital Recoveries (where he fulfilled various roles). As the COO, he is primarily involved with the day to day management of the company. Kamlan has fulfilled various roles in his career, and this includes heading up the Credit Health e-commerce business where he tripled profits within a 24-month period. He also worked in the Transaction Capital group of companies and was part of the debt buying team that purchased various mandates from Banks, Retailers and related parties totalling over R3.bn in assets. Kamlan obtained public sector experience in the National Development Agency as well as the South African Revenue Services where he was awarded the Commissioner award on several occasions. He has an MBA from the Henley Business School which is an affiliate of the University of Reading.
Excellent Jordan
Operations Manager
Operations Manager
Call Center Manager with over 18 years of experience in customer service. His focus has always been on driving results through customer loyalty and operational excellence. He has a proven track record of transforming call centers into customer-centric hubs. Excellent’s background in debt recovery, learning and development, quality assurance and customer service has equipped him with a unique perspective on how to align call center operations with broader business goals. He excels in developing strategies that increase customer retention and decrease book debt value. By implementing data-driven decision-making and customer feedback loops, he has consistently improved service levels and customer satisfaction. His leadership style emphasizes accountability and motivation, which has led to significant improvements in team performance and productivity. Under Excellent’s direction, his teams have consistently surpassed targets, achieving notable reductions and increasing first-call resolution rates. He is committed to fostering a supportive and inclusive work environment where each team member can thrive and contribute to the collective success rates.
Lerato Mogane
Call Centre Supervisor
Call Centre Supervisor
Lerato has 9 years experience in the debt recovery industry inclusive of Retail, Customer service and Banking. She has been awarded with numerous accolades for top performance throughout her tenure.
She prides herself in assisting customers to manage their financial well-being and enjoys finding solutions for over indebted consumers. Lerato continues to be an integral part of the collections centre and has the ability to collect on any mandate which makes he invaluable to any debt recovery team.
Industry Recognition and Compliance
